A couple of years ago you first called on our company offering your gift consulting services. After sitting down with us and finding out our specific needs you helped us customize appropriate gifts that would be appreciated and used for a long time by our employees. The set we gave them at Christmas were definitely a big hit with both the employees and even more by their spouses.
We have been impressed with your follow up as well. Your service after the sale has been beyond our expectations, with replacements being given even on lost items and quick turnaround on sharpening. The trip up to the Cutco headquarters made us fully realize just how impressive a company we were dealing with. First class speakers, red carpet treatment by you and your executives, and an amazing display of handcrafted technique blended with impressive technology.
What was even more appealing and useful to us as builders have been the gift options for our customer base. We build approximately 75 high quality custom homes a year and have often found it difficult to find a gift that would be appealing to all types of families, matches our homes in quality, and is appropriately priced considering the cost to build a home. In Cutco we have found all those and more. The fact that most of our new customers are referred by our current customer base and since each set proudly displays our logo, it is as you put it, ” a billboard advertising for Schlabach Builders in the customer’s home.” It has really complimented the beautifully handcrafted Schrocks’ kitchens that we offer in each home and the quality that we put throughout the house. It is amazing that positive feedback we have already received in the last two years. We look forward to working with you on continuing to “wow” our customers and are even looking into working out a coop with Schrocks on upgrading our future set and gifts. Thanks for continuing flow of great ideas.
Respectfully,
Roy Schlabach
